Refund policy

RETURNS & REFUNDS

Due to the nature of floral supplies, seasonal products, custom work, and handmade designs, Gardenbug Designs does not accept general returns.

Please inspect your order upon arrival and contact us immediately if your item arrives damaged, defective, or if you received the wrong item.

Any shipping damage, defects, or order discrepancies must be reported within 3 business days of delivery. Photographs of the item, packaging, and shipping box may be required to evaluate the issue.

If a replacement is available, we will work with you to resolve the issue. If a replacement is not available, a refund or store credit may be issued at our discretion.

Custom orders, personalized items, digital products, gift cards, and made-to-order products are final sale and are not eligible for return or refund.

Requests for returns on non-defective items may be considered on a case-by-case basis. If approved, the item must be returned unused and in its original packaging. Return shipping costs are the responsibility of the customer, and any approved refund may be subject to a restocking fee.

Shipping fees are non-refundable.

Gardenbug Designs reserves the right to deny returns that do not meet these requirements.